Q: Why can I only see the first five minutes of a movie?
A: The five-minute preview is provided so you can evaluate the video and subtitle quality. Full-length movies are available to members. If you have a membership and still see only the preview, please make sure you are logged into your account.
Q: When does the countdown start if I purchase a one-day membership? Does it end after 24 hours or at the end of the calendar day?
A: Your membership will expire 24 hours after the time of purchase.
Q: How do I cancel my subscription/membership?
A: To cancel or remove your membership, go to your personal dashboard under “My Account,” navigate to “My Memberships,” and choose the action you need — either change or remove your membership.
Note: Removing your membership will end your access to the films but will not refund the payment you already made.
Q: Will I be charged after my membership expires?
A: No. All membership levels are valid only for the period you purchase (for example, a one-month membership is valid for exactly one month and does not auto-renew).
Important: We do not automatically charge you — all memberships must be manually renewed by paying for a new period.
Q: How can I delete my account and all my data?
A: To delete your account and all associated data, please contact us through our feedback form.
Q: What user data do you collect and store?
A: We store only your email address and nickname. Credit card and other payment information are processed and stored by PayPal, and we do not have access to this data.
Q: Can I pay for membership with a credit or debit card?
A: Yes. Select the “Debit & Credit Cards” payment method and click the button. A window will appear for entering your payment information. Please allow a moment for the window to load.
Q: How many devices can I use to watch movies on my account simultaneously?
A: You can watch on one device at a time. Each login on a new device will terminate the session on the previous one. There is no limit to how many devices you can use overall, but they cannot be used simultaneously.
Q: How do I use a promo code or gift card code?
A: Enter your promo or gift card code on the checkout page. Click the link “Have a coupon? Click here to enter your code.” This will reveal a field where you can enter the code. Press “Apply coupon” to update the price.
Q: Why do subtitles disappear when I stream a movie through AirPlay?
A: To watch a movie with subtitles on your TV via AirPlay, you may need to use screen mirroring instead of direct streaming. Start playing the movie and switch to full-screen mode on your device. This is necessary because some subtitle formats, such as CEA-608 and sideloaded WebVTT subtitles, are not supported by AirPlay.
Q: In what format can I download movies and subtitles?
A: You can download the movie and its subtitles as separate files — the video in .mp4 format and the subtitles in .srt format. This gives you full flexibility to watch the film on any device or media player that supports external subtitle files.
For a detailed step-by-step guide on how to watch downloaded movies with subtitles, please read the instructions.